🎉🎶🎵Birthday Jam🎶🎵🎉

This song has been on my mind all week. I have been thinking about turning 40 and how I feel about it. Actually, I don’t feel anything but happiness and blessed to live another healthy, happy year. There has been ups and some downs but overall life is great. I look forward to aging like fine wine!!! I wish I could laugh and talk with all of you over a glass of wine. Instead I will have one with all of you in mind. I hope you enjoy my birthday song.

 

🎆Happy New Year To You All🎆

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May everyone have a blessed and prosperous new year. 🎉🎊Happy 2017🎊🎉!!!

Image courtesy of Viscious- Speed via pixabay.com

🎁Merry Christmas🎁

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I want to wish everyone a very Merry Christmas. May you and your families be happy and safe. May we not forget to take the time to remember the true meaning of Christmas.

Mood of The Day😊

Today’s prompt for the 30 day blog challenge is “Mood of The Day”. I have been trying to keep up daily but with being so busy it has been quite difficult. Today, I have a little time to spare so I decided to participate.

My “Mood of The Day” is many moods wrapped up in one beautiful package called Lydia with a big beautiful bow.

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I am happy because I have been blessed to live another beautiful day. Life is precious and to be treasured and grateful for. I’m happy to have gained two clients, one client employs me to do freelance writing (SEO articles), the second is a social media management client.

Excitement is a mood I am feeling because all of my hard work is paying off. Rebuilding and re-branding my virtual assistant business and making time to write my book. Everything is falling in place and it is cause for excitement. It’s great when you can watch all your plans and efforts come together.

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Motivation is what will keep me on the road to successful business owner and published author. It’s the same motivation that burns in me at this very moment that will allow me to reach my goals and encourage others to do the same.

So all of these emotions are my mood of the day!!! Share!!! What are you feeling today?

Woman with laptop courtesy of ijmaki via pixabay.com

Happy emoticon created by 95C on pixabay.com

Brain, emotion, emoji by johnhain on pixabay.com

🦃Happy Thanksgiving🦃

As we gather today with family and friends, may we all remember the true meaning of this day. A day to give thanks to God (whatever you believe in), family and friends. We also want to be thankful for the blessings that have been bestowed upon us. Today is not the only day we should be thankful, we should do so every day. turkey-145381_640

I wish you all a safe and Happy Thanksgiving. I’m truly Thankful for all who take the time to read my blog. XXXXX 💞💞

Get Social to Enhance Customer Satisfaction.

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I recently wrote an article entitled “Transitioning Your Business in The Growing Virtual Industry”. My article highlighted the change from traditional business practice to the virtual world. It points out how we have moved deeper into the virtual way of running businesses. This change not only affects how we do business but who patronizes our business.

Customers are an important part of every business. Customer satisfaction determines business growth; customers can help a company excel or go belly up. The Genesys Global Satisfaction survey shows that 86% of Americans are satisfied customers. The survey was conducted in 2012 but I feel it still has some merit. My opinion is the percentage has dropped over the past three years, I was unable to find statistical data to support my claims. I’m speaking from a customer’s point of view!

As a customer, I have had some outstanding and horrible service. There are some companies that I will remain loyal to because of their product or the service. While I refuse to patronize a couple due to the poor service I received. I know that I’m not the only customer who feels that way! During my many years of customer service I have worked for a couple of companies that lost customers not because of their products but due to the service. Even before I became an entrepreneur I hated to see them go.

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Is it not disheartening to patronize a company for years then one day call the company to have an issue resolved only to talk to an ineffective IVR system? It’s even more frustrating to sit on hold for thirty minutes before you speak to a representative if you get that far. Thirty minutes to some is not that long but when you are busy with work, in a hurry or have children to look after thirty minutes is an eternity. Some companies have online chat representatives that are waiting to assist their customers. That is not always convenient, especially when there is not an agent available. Online chat agents are limited as to what they can do so they often times refer you back to the customer support line or give you a link to their frequently asked questions. Frequently asked questions is not a solution for all customer’s issues. In the minds of most customers this level of support is unacceptable thus pushing them to sever all ties with the company.

There are many ways businesses can improve customer support thus increasing customer satisfaction and retention. Customers do not want options that are ineffective or not readily available. They want service and a solution to their problem. Scripted representatives with empathetic opening lines is not effective customer service. I agree with empathizing with the customer but it’s impossible to always understand what the customer is feeling. They want empathy but most importantly they want their issue resolved, quickly and efficiently.

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The companies that choose to utilize social media as means to service their clients will dominate in customer satisfaction. These companies are making themselves more accessible to existing and future customers. Recognizing that increased response time for their customers’ issues is key to survival in this industry. A happy customer is a forever customer!  Most companies use social media strictly for marketing their product and service. Why not use social media to acknowledge and engage with our customers. Outwardly showing the world that we do empathize with our customer. We will efficiently handle your issue! It does not make sense to keep issues and opinions about a product or service hidden. Customers are aware no matter how much we sweep them under the rug. The transparency of handling customer disputes over social media is a bold concept. However, allowing us to acknowledge it and offer a resolution in a reasonable amount of time. Customer service using social media can bring more customers while keeping current customers happy. In my opinion, more companies should consider how social media can enhance customer satisfaction thus improving customer retention.

Time to Write!!!

It has been a while since I have “Shared” from the heart with my followers. Lately, everything has been work related with a some tidbits of “Life”. Today, I decided it’s time to “sit on the couch”. LOL!!! I think I have said before blogging here is like therapy for me. My followers are like family and psychiatrist!!! When I visit the blogs of my followers, I have the ability to be educated, escape, collaborate and laugh.

I want to thank all of my followers for all the likes and tweets. Due to your support I gained another client for my virtual assisting business. As many of you know writing and virtual assisting are the love of my life. Writing is my first “Love”!!! I have had a void in my life over the last two weeks due to being so busy with virtual assisting. Writing satisfies my creative side and is very therapeutic for me, no matter what type of writing I’m doing. Don’t get me wrong… I love what I do! I just have not had a writing assignment which I love. Christy Birmingham of “Poetic Parfait” and “When women Inspire” requested a guest post for her “When Women Inspire” blog. That filled the void for a few days. Monday another dear friend Marilyn Davis, an editor and writer requested that I write about “Writing”. I’m currently working on that now and I’m having fun creating the post for the blog “Two Drops of Ink“. I guess what I really needed was to reach out to my followers. I felt as if I was neglecting my blog and my followers. Although, my following is small I cherish you all.

I’m happy to have such loyal and dedicated supporters. I’m also happy to share the news of a new client due to my followers. My business is growing and that makes me even more happy.

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